Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website solution.psyntaxlabs.com (the “Site”) and any proposal, quotation, statement of work or engagement (each an “Engagement”) between you (“Client”, “you”) and Psyntax Labs Ltd, trading as Psyntaxlabs Solutions, company number 11993901, registered in England & Wales (“Psyntaxlabs”, “we”, “us”). By using the Site or engaging our services you agree to these Terms.

1. Our services

Psyntaxlabs provides custom software development services, including web and mobile application development, product engineering, and technical advisory. The specific scope, deliverables, timeline and fees for any project are set out in a separate written proposal or statement of work, which forms part of the Engagement together with these Terms.

2. Quotes and scoping

Prices shown on the Site are indicative and provided for general guidance. All quotes are confirmed in writing following a scoping call and remain valid for the period stated on the relevant proposal (typically 30 days), after which they may be revised.

3. Payment terms

Unless otherwise agreed in writing, project-based engagements require a 50% deposit before work begins, with the balance due on delivery or launch. Ongoing monthly services are billed in advance on a rolling basis and may be cancelled by either party with 30 days’ written notice. All fees exclude VAT where applicable. Late payments may incur a reasonable administrative charge and may result in suspension of services.

4. Client responsibilities

You agree to provide timely feedback, content, access credentials and any information reasonably required for us to deliver the Engagement. Delays caused by late input from you may extend agreed timelines accordingly.

5. Intellectual property

Upon full payment, ownership of the bespoke deliverables created specifically for your Engagement (including source code, designs and content produced for you) transfers to you, except for any pre-existing tools, frameworks, libraries or proprietary components owned by Psyntaxlabs or third parties, which remain licensed to you for use with the delivered work. You retain ownership of any content, brand assets or data you provide to us.

6. Third-party costs

Costs for domain registration, hosting, paid advertising, third-party APIs and AI usage above fair-use thresholds are billed at cost or quoted separately and are not included in our service fees unless explicitly stated.

7. Warranties and liability

We will perform our services with reasonable skill and care. To the fullest extent permitted by law, Psyntaxlabs’ total liability arising from any Engagement is limited to the fees paid for that Engagement in the preceding 12 months. We are not liable for indirect or consequential losses, including loss of profit, revenue or data, except where such liability cannot be excluded by law.

8. Termination

Either party may terminate an Engagement for material breach that remains unresolved 14 days after written notice. On termination, you will pay for all work completed up to the termination date. Ongoing monthly services may be cancelled per the notice period stated in Section 3.

9. Confidentiality

Each party agrees to keep the other party’s confidential business information private and to use it only for the purposes of the Engagement.

10. Governing law

These Terms are governed by the laws of England & Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.

11. Contact

Questions about these Terms can be sent to solution@psyntaxlabs.com.

This page is provided for general informational purposes and does not constitute legal advice. We recommend reviewing your specific Engagement terms with your own legal counsel.