Privacy Policy

This Privacy Policy explains how Psyntax Labs Ltd, trading as Psyntaxlabs Solutions (“we”, “us”), collects, uses and protects personal data when you visit solution.psyntaxlabs.com or contact us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Psyntax Labs Ltd (company number 11993901, registered in England & Wales) is the data controller for personal data collected through this Site. You can contact us at solution@psyntaxlabs.com.

2. What we collect

• Contact details you submit via our contact form: name, email address, company, and message content.
• Technical data such as IP address, browser type and device information, collected automatically when you visit the Site.
• Information you provide when you engage us for a project, such as billing details and project requirements.

3. How we use your data

• To respond to enquiries submitted through our contact form.
• To prepare quotes, proposals and deliver contracted services.
• To maintain business records, including invoicing and legal compliance.
• To improve the Site’s performance and security.

4. Legal basis for processing

We process your data based on: your consent (when you submit the contact form), performance of a contract (when delivering services you’ve engaged us for), and our legitimate interests in operating and improving our business, always balanced against your rights.

5. Third-party processors

We use trusted third-party services to operate the Site and handle enquiries, including transactional email delivery (Resend) to route contact form messages to our inbox, and website hosting infrastructure. These providers process data only as necessary to provide their service to us and are bound by their own data protection obligations.

6. Data retention

We retain enquiry and project data for as long as necessary to respond to your enquiry, deliver contracted services, and meet our legal and accounting obligations, after which it is securely deleted or anonymised.

7. Your rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data, where applicable.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at solution@psyntaxlabs.com. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

8. Data security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page.

This page is provided for general informational purposes and does not constitute legal advice.